Question 1

Where are you located? Can I come visit?

Accepted Answer

We are located in Virginia near Richmond. Our dye studio is closed to the public, but you can find us occasionally at Local Yarn Stores in the Northern to Central Virginia area and at shows and festivals.

Question 2

Where can I meet the Artists of Which Way Crafts?

Accepted Answer

Keep an eye on our events page, blog, and Facebook for upcoming trunk shows and additional festivals.

Question 3

What is your Refund Policy?

Accepted Answer

Due to the unique nature of hand-dyed yarn, we do not accept returns or exchanges on our products. We will happily replace a faulty product at no cost to you with a similar or identical skein if there is an error in craftsmanship or fulfillment. If you are not satisfied with your yarn, please let us know within 30 days of receiving your order and we will do our best to find a solution.
Digital products (i.e., patterns) are also not eligible for return or exchange.

Question 4

How do I care for my project made from your yarn or fiber?

Accepted Answer

While some of our yarns and spinning fibers may be superwash and are technically machine washable, we recommend all projects be hand washed in cool water with a gentle detergent to ensure longevity.
We recommend Eucalan Wool Wash as a great way to keep your finished projects clean.

Question 5

Why do the 2+ skeins of yarn I purchased in the same collection and colorway look different from each other?

Accepted Answer

Because we are hand dyers and dye our yarn and spinning fiber in small batches our finished products vary from batch to batch. This is part of the beauty of a hand made product.
We recommend any project that uses multiple skeins of yarn be worked in alternating rows from two skeins at a time to prevent any color pooling.

Question 6

I purchased a skein from you last year, can I get another to match it?

Accepted Answer

We do not dye in dye lots and cannot guarantee an exact match. Yarn from the same dye pot tends to be the closest matches. We recommend buying all the yarn you would need for a project at one time, and purchasing at least one extra skein in case your gauge is larger than expected.

Question 7

I would like to purchase enough yarn to make a large project (sweater, blanket, etc) how can I ensure skeins of the same colorway are similar?

Accepted Answer

If you need a large number of skeins to match (a minimum of 4 skeins), we recommend contacting at support@whichwaycrafts.com to set up a custom order. Custom orders may take up to 8 weeks to fulfill.

Question 8

I want to make a project with specific colors, can you dye custom colorways?

Accepted Answer

If you would like a custom colorway created please contact us at support@whichwaycrafts.com so we can discuss quantities and color selection. Please also visit our Custom Orders FAQ.

Question 9

What are Expedition Oddities?

Accepted Answer

We’re always venturing into uncharted color territory. Now and then, our experiments take unexpected turns—happy accidents that yield truly unique results. These rare and unreproducible colorways are treasures of the moment, available only while supplies last.

Question 10

What are Explorer’s Drafts?

Accepted Answer

We’re always charting new courses through yarn and fiber. Occasionally, our journeys lead us into uncharted territory—experimental bases and blends we’re testing on the trail. These limited offerings may one day join our permanent collection, but for now, they’re part of the adventure.

Question 11

What dye do you use?

Accepted Answer

We use primarily use acid dyes. We are constantly experimenting with colors from multiple dye manufacturers.

Question 12

I want a custom colorway. How does that work?

Accepted Answer

Once you reach out via email, we’ll schedule a Zoom consultation to walk through our dyeing techniques, available color palettes, and a range of yarn and fiber bases. Together, we’ll design a one-of-a-kind colorway tailored to your next project.
Let the adventure begin—your perfect shade awaits!

Question 13

How can I get a custom wood turned crochet hook handle?

Accepted Answer

We offer custom-turned crochet hook handles, designed for comfort, beauty, and personal flair. After you email us, we’ll set up a Zoom consultation to discuss wood types, handle shapes, and sizing to ensure the perfect fit for your grip and style.
Each handle is a functional work of art—made just for you

Question 14

Is shipping include?

Accepted Answer

Yes, shipping is included in all of our subscription box services.

Question 15

When will I get my first box?

Accepted Answer

New memberships activated 15 or more business days before the first Friday of the month will start with that month’s shipment.
 If you join fewer than 15 business days before fulfillment, your first box will arrive the following month. Even if you cancel after joining, you'll still receive your final box and enjoy your 10% member discount right away.

Question 16

What if I hate the color?

Accepted Answer

Every subscription includes a preference form so we can tailor your box to your tastes.
 If a colorway in an upcoming box matches one of your "please never send me" colors, we’ll reach out and let you choose a replacement from our Members-Only Collection or one of our public colorways.
If you ever receive a color that’s not your cup of tea, just contact us. We’ll work with you to find a solution and update your preferences for future boxes.

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